The Bugs module allows you to record and track software defects and feature requests. Bugs can be linked to Cases, Contacts, Accounts and a product Release, giving you full traceability from a customer support request through to the fix.
The Bugs module is hidden by default. Contact your administrator to enable it in the navigation bar.
Subject: a short description of the bug. Required field and the primary identifier in List Views.
Status: where the bug is in its lifecycle: New, Assigned, Pending, Rejected or Closed.
Priority: the urgency: Urgent, High, Medium or Low.
Type: whether this is a Defect or a Feature request.
Source: where the bug was discovered: Internal, Forum or Web.
Found In Release: the product release version in which the bug was identified. Links to a Release record.
Fixed In Release: the product release version in which the bug was resolved. Links to a Release record.
Description: a full description of the problem.
Resolution: how the bug was resolved: Accepted, Duplicate, Fixed, Invalid, Later or Out of Date.
From a Bug record you can view and manage all associated records via sub-panels:
Cases: support tickets that reported or are related to this bug.
Contacts: individuals who reported or are affected by the bug.
Accounts: organisations associated with this bug.
Activities: Calls, Meetings and Tasks related to investigating or resolving the bug.
History: archived emails and completed activities.
Documents: supporting files such as screenshots, logs or test cases.
For information on working with sub-panels and relationships, see Relationships & Subpanels.
For standard record operations including searching, editing, duplicating, merging and importing, see Record Management.
Content is available under GNU Free Documentation License 1.3 or later unless otherwise noted.