Upgrading SuiteCRM

Log into your SuiteCRM instance to use the Upgrade Wizard. CAUTION: It is strongly recommended that you run the upgrade process on a copy of your production system.

Compatibility matrix for upgrade

SuiteCRM runs on a variety of Operating Systems, Web servers, databases and PHP versions. It supports many browsers.

Check the Compatibility Matrix for complete information on compatible versions.

Operating systems
  • Windows: SuiteCRM runs on any OS that runs PHP

  • Linux: SuiteCRM runs on any OS that runs PHP

  • Mac: SuiteCRM runs on any OS that runs PHP

  • MySQL

  • Microsoft SQL Server

  • MariaDB

Web Servers
  • Apache

  • Microsoft IIS


On the client side, you can access SuiteCRM using any of these browsers:

  • Chrome

  • Firefox

  • Internet Explorer

  • Edge

  • Safari

It is likely that many other browsers will work correctly even if they are not officially supported.

Upgrading to SuiteCRM from SugarCRM Community Edition

Upgrade paths are available for SugarCRM to SuiteCRM from the SuiteCRM downloads section of the SuiteCRM website. To validate what versions of SugarCRM are compatible with the respective SuiteCRM versions, please check the table below: SuiteCRM Version SugarCRM Version SuiteCRM 7.0.1 SugarCRM 6.5.x SuiteCRM 7.0.0 SugarCRM 6.5.x

Upgrade prerequisites

  • Backup your current SuiteCRM directory and database before beginning the upgrade process.

  • Disable op-code caching before upgrading your SuiteCRM installation if op-code caching is enabled in the PHP configuration file. You can enable it after the upgrade process is complete.

  • Increase the default value of the parameters listed below before you begin the upgrade process if you are using Zend Core 2.0:

    • Navigate to C:\Program Files\Zend\Core\etc\fastcgi.conf and increase the default value for ConnectionTimeout to 3000 seconds and RequestTimeout to 6000 seconds.

    • Navigate to the php.ini file and increase the default value of max_execution_time to 6000 seconds.

  • Perform the following for the large size of the upgrade files:

    • Modify and save the value of Maximum upload size to 30000000 (30MB) in the Advanced section of the System Settings page of your current SuiteCRM installation.

    • Navigate to the php.ini file on your web server and configure the parameters listed below in the Advanced section of the System Settings page of your current SuiteCRM installation:

      • Set post_max_size to at least 60MB

      • Set upload_max_filesize settings to at least 60MB

      • Set max_input_time to a large number

      • Set memory_limit to 256MB

Restart the web server and begin the upgrade process.

  • Ensure that LimitRequestBody is set to a large number or use the default value of 2GB if you are using an Apache web server and LimitRequestBody is set in the httpd.conffile. Restart Apache and begin the upgrade process.

  • Ensure that the webserver user has write permissions to the SuiteCRM database. The upgrade to SuiteCRM 7.0.x will add and replace files in several locations including the SuiteCRM root directory. The webserver user must have write permissions for the root folder and all sub-directories during the upgrade process.

  • The process of upgrading can take up to 30 minutes. Set the CGI script timeout to more than the default 300 seconds to ensure that the CGI application does not time out if you are using the IIS web server.

  • Save PHP files for customized modules (for example, accounts.php) in the Customs directory and not within the main module. Existing customizations may be overridden by changes in SuiteCRM 7.0.x during upgrade.

Upgrade considerations

The Dynamic Teams feature requires some database schema changes across all modules as part of the upgrade process. For larger databases, this operation can take some time to complete. Follow the steps listed below to ensure a smooth upgrade process:

  1. Test your upgrade on a development instance instead of the production instance.

  2. Use the Silent Upgrade method through the command line interface to conduct the upgrade instead of the Upgrade Wizard inside the application if your database contains more than 10000 records per table.

  3. Log into the application as an Administrator and use the Repair option to repair and rebuild the database after the upgrade is complete.

Perform update

The update can be done in the following ways:

  1. Using the Upgrade Wizard directly from the SuiteCRM interface

  2. From the command line (so-called silent upgrade)

Update from command line

Command line update is only available in version 7.11.3 and newer

  1. Download the required upgrade pack and place it in the folder with the installed system

  2. From the folder with the installed system, run the command ./vendor/bin/robo upgrade:suite [upgradeZipFile] [logFile] [pathToSuiteCRMInstance] [adminUser], where

    • upgradeZipFile - downloaded upgrade package

    • logFile - log file name

    • pathToSuiteCRMInstance - the path to the installed SuiteCRM instance

    • adminUser - name of user with administrative rights


 ./vendor/bin/robo upgrade:suite SuiteCRM-Upgrade-7.11.x-to-7.11.4.zip upgradeLog.log . admin

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