Log into your SuiteCRM instance to use the Upgrade Wizard. CAUTION: It is strongly recommended that you run the upgrade process on a copy of your production system.
SuiteCRM runs on a variety of Operating Systems, Web servers, databases and PHP versions. It supports many browsers.
Check the Compatibility Matrix for complete information on compatible versions.
Windows: SuiteCRM runs on any OS that runs PHP
Linux: SuiteCRM runs on any OS that runs PHP
Mac: SuiteCRM runs on any OS that runs PHP
Microsoft SQL Server
On the client side, you can access SuiteCRM using any of these browsers:
It is likely that many other browsers will work correctly even if they are not officially supported.
Upgrade paths are available for SugarCRM to SuiteCRM from the SuiteCRM downloads section of the SuiteCRM website. To validate what versions of SugarCRM are compatible with the respective SuiteCRM versions, please check the table below: SuiteCRM Version SugarCRM Version SuiteCRM 7.0.1 SugarCRM 6.5.x SuiteCRM 7.0.0 SugarCRM 6.5.x
Backup your current SuiteCRM directory and database before beginning the upgrade process.
Disable op-code caching before upgrading your SuiteCRM installation if op-code caching is enabled in the PHP configuration file. You can enable it after the upgrade process is complete.
Increase the default value of the parameters listed below before you begin the upgrade process if you are using Zend Core 2.0:
Navigate to C:\Program Files\Zend\Core\etc\fastcgi.conf and increase the default value for ConnectionTimeout to 3000 seconds and RequestTimeout to 6000 seconds.
Navigate to the php.ini file and increase the default value of max_execution_time to 6000 seconds.
Perform the following for the large size of the upgrade files:
Modify and save the value of Maximum upload size to 21000000 (20MB) in the Advanced section of the System Settings page of your current SuiteCRM installation.
Navigate to the php.ini file on your web server and configure the parameters listed below in the Advanced section of the System Settings page of your current SuiteCRM installation:
Set post_max_size to at least 60MB
Set upload_max_filesize settings to at least 60MB
Set max_input_time to a large number
Set memory_limit to 256MB
Restart the web server and begin the upgrade process.
Ensure that LimitRequestBody is set to a large number or use the default value of 2GB if you are using an Apache web server and LimitRequestBody is set in the httpd.conffile. Restart Apache and begin the upgrade process.
Ensure that the webserver user has write permissions to the SuiteCRM database. The upgrade to SuiteCRM 7.0.x will add and replace files in several locations including the SuiteCRM root directory. The webserver user must have write permissions for the root folder and all sub-directories during the upgrade process.
The process of upgrading can take up to 30 minutes. Set the CGI script timeout to more than the default 300 seconds to ensure that the CGI application does not time out if you are using the IIS web server.
Save PHP files for customized modules (for example, accounts.php) in the Customs directory and not within the main module. Existing customizations may be overridden by changes in SuiteCRM 7.0.x during upgrade.
The Dynamic Teams feature requires some database schema changes across all modules as part of the upgrade process. For larger databases, this operation can take some time to complete. Follow the steps listed below to ensure a smooth upgrade process:
Test your upgrade on a development instance instead of the production instance.
Use the Silent Upgrade method through the command line interface to conduct the upgrade instead of the Upgrade Wizard inside the application if your database contains more than 10000 records per table.
Log into the application as an Administrator and use the Repair option to repair and rebuild the database after the upgrade is complete.
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